Terms and Conditions and Privacy Policy for Shopping on “SAHLA”

Introduction

“SAHLA” is an e-commerce platform comprising a website and a mobile application, operating in the field of displaying and selling consumer products through various sellers within the Arab Republic of Egypt. It is an online marketplace where sellers can sell their products and buyers can purchase them. These terms and conditions have been established to inform you of your rights and obligations when using the services of the “SAHLA” website.

These terms and conditions, along with the privacy policy listed on the website, are an integral part of the contract between you and “SAHLA.” These terms explain how we collect, use, and process your personal data when you use our services.

These terms and conditions apply to any user of “SAHLA’s” services, whether the user is a “seller” or a “buyer.”

“SAHLA” reserves the right to modify or update these terms and conditions or any of their provisions, or to add or remove any part of them at any time at the sole discretion of its management, and in response to any changes in applicable laws. These amendments become effective immediately upon the publication of the updated version on the website. By accessing the site or using our services, you agree to the collection, use, and processing of your personal data in accordance with the updated policy.

“SAHLA” reserves the right to suspend or terminate your access to the website, your use of services, or to delete your account or restrict your access if you violate any of the terms and conditions.

Please note that when you make a purchase through the site, we will share your personal data with the seller of the product you wish to buy and the shipping company. The seller and the shipping company are solely responsible for any misuse or improper use of your personal data.

To use our services, you must create an account, and you must be over the age of eighteen. Registration on our site is not permitted if you are under eighteen years of age.

If you are creating an account on behalf of a legal entity (company or other entity), your acceptance of these terms confirms your legal authority to represent that entity. If you do not agree to these terms or are not qualified to represent the legal entity, you may not use our services.

When creating an account on “SAHLA,” you will need to provide some personal information, such as your name, phone number, and email address. You acknowledge that all the registration data you provide is accurate, up-to-date, and truthful.

In case of providing inaccurate information or violating these terms, “SAHLA” has the right to suspend or cancel your account or restrict your access to our services at its sole discretion, without prior notice.

“SAHLA” acts on behalf of the seller in accepting binding sales transactions and is not a party to the transaction between the seller and buyer.

Warranty

The warranty for products is handled based on each product’s condition and the policy determined by the seller or manufacturer. “SAHLA” bears no responsibility for following up on warranties or repairing products.

Once all refund conditions are met, the refund will be processed within 15 working days.

Warranty Terms for Sellers

• The warranty terms and duration depend on the seller and the manufacturer.
• The number of warranty claims may vary for each product according to the seller’s terms.

Receiving and Delivery Procedures

• The customer must ensure the product is safely packaged in its original packaging to ensure safe shipping.
• When delivering the product for maintenance, all accessories such as headphones, batteries, and chargers must be provided.

Service Centers

The warranty and product maintenance are handled by service centers authorized by the manufacturer. “SAHLA” is not responsible for the quality or speed of the service provided by these centers.

Usage Restrictions and Prohibited Actions

• Accessing or tampering with the site’s data confidentiality systems.
• Accessing, tampering with, or disclosing any personal data of other users.
• Distributing harmful software or any technologies that could damage the website.
• Manipulating product prices or applicable fees.
• Violating or infringing intellectual property rights.

Return Policy

At SAHLA, we are committed to ensuring customer satisfaction by providing a smooth and hassle-free return process.

General Guidelines

1. Eligibility for Returns

• Products can be returned within 14 days of delivery.
• The product must be in its original condition, unused, and in the original packaging.
• Some categories have specific return criteria.
• Perishable goods, personalized items, or digital content may not be eligible for returns unless defective.

2. Defective, Damaged, or Incorrect Items

• You can return defective items within 14 days for a full refund or replacement.
• SAHLA will work with the seller to verify the issue and ensure a speedy resolution.

3. Return Shipping

• For defective, damaged, or incorrect items, return shipping fees will be covered by the Seller.
• For other returns (e.g., change of mind), the customer will be responsible for covering return shipping costs.

4. Refund Process

• Refunds will be processed within 5–7 business days after the product is received and inspected.
• Refunds will be issued through the original payment method.
• For cash-on-delivery (COD) orders, refunds will be issued via bank transfer or store credit.

5. Non-Returnable Items

• Perishable products (e.g., food, flowers)
• Health & hygiene-related items unless damaged or defective.
• Digital goods (e.g., software, eBooks)
• Products purchased during clearance or final sales

Category-Specific Return Policies

1. Electronics

Electronics can be returned within 7 days if unused and in the original unopened packaging.

2. Clothing and Fashion

Clothing can be returned within 14 days as long as the items have not been worn, washed, or altered.

3. Beauty & Personal Care

Beauty products can only be returned if they are sealed and in their original condition.

How to Initiate a Return

1. Log in to your SAHLA account and visit the “Order History” section.
2. Select the product you wish to return and click “Request a Return.”
3. Follow the on-screen instructions to provide details about the return reason.
4. Contact SAHLA customer service via email or call the customer service line.
5. Wait for the pick-up by the shipping center.

Seller Obligations

• Sellers on SAHLA are required to comply with the return policy and provide high-quality products.
• Sellers will be responsible for covering costs related to returns for damaged or defective products.

Rights of “SAHLA”

“SAHLA” reserves the right to suspend your access, whether you are a seller or buyer, and to take legal action against you for violating the terms and conditions.

Jurisdiction

In the event of any disputes or disagreements, the jurisdiction shall be subject to Egyptian law. The courts of Cairo will have exclusive jurisdiction over such disputes.

These terms have been published in both Arabic and English, and the Arabic version will prevail in the event of any discrepancy or conflict between the two versions.

Thank you for choosing SAHLA! By using our platform, you agree to these terms and conditions. Happy Shopping!